Refund policy

 Return Policy

At Deliberately Kinship, your satisfaction means everything to us. If something’s not quite right, we’ll do our best to make it right.

 

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be:

• In the same condition you received it
• Unworn and unused
• In its original packaging, with tags attached
• Accompanied by your receipt or proof of purchase

To start a return, contact us at support@deliberatelykinship.com.

If your return is accepted, we’ll send you a return shipping label and clear instructions on where and how to send it back.

Please note: Items sent back without first requesting a return will not be accepted.

 

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can evaluate the issue and make it right.

 

 

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Gift cards
• Final sale or discounted items
• Perishables, personal care goods, or hazardous materials

If you have questions about a specific item’s eligibility, just reach out — we’re happy to help.

 

 

Exchanges

The fastest way to get the item you want is to request a return for the item you have and place a new order after your return is accepted.

 

 

EU Customers – 14-Day Cooling Off Period

If your order is shipping into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

 

To qualify, items must be:

• Unworn and unused
• In original condition, with tags and packaging
• Accompanied by a receipt or proof of purchase

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Keep in mind it can take time for your bank or credit card company to process and post the refund.

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at support@deliberatelykinship.com.