Shipping policy

 


🚚 Shipping Policy


How long does it take to ship my order?



Each item is made to order, just for you!

Here’s what to expect:


  • Processing Time: 5–7 business days
  • Shipping Time: 2–5 business days for most U.S. orders
  • You’ll receive a tracking number as soon as your order ships



During peak seasons (holidays, promotions), processing may take a little longer — we appreciate your patience while we create and ship your seasonal goods with care.





Do you offer free shipping?



Yes!

We offer FREE U.S. shipping on all orders over $75 ✨





Where do you ship from?



All items are made, packaged, and shipped within the USA 🇺🇸

We partner with trusted U.S.-based print providers for timely, reliable fulfillment.





Do you ship internationally?



At the moment, we ship within the U.S.

International shipping may be added in the future — stay tuned!





Will I receive tracking info?



Absolutely.

As soon as your order ships, you’ll get an email with your tracking link so you can follow it all the way to your door.





My package hasn’t arrived — what should I do?



First, check your tracking link for updates.

If it’s been more than 10 business days since shipment with no movement or delivery, please email us at support@deliberatelykinship.com — we’ll help investigate and make sure you’re taken care of.

 

 


🛍 Returns & Refunds

 

 


 

What is your return policy?



We accept returns within 30 days of delivery. Your item must be:


  • In the same condition you received it
  • Unworn and unused
  • In its original packaging, with tags
  • Accompanied by your receipt or proof of purchase



To start a return, email us at support@deliberatelykinship.com.

Once approved, we’ll send a return label and instructions.


Note: Returns sent without contacting us first will not be accepted.





What if my item arrives damaged or incorrect?



We’re so sorry! Please email us right away with photos so we can fix it fast.

We’ll either replace the item or issue a refund — your choice.





Which items are non-returnable?



We do not accept returns on:


  • Custom or personalized items
  • Gift cards
  • Final sale / discounted items
  • Perishables, personal care goods, hazardous materials



Not sure if your item qualifies? Just ask — we’re here to help.





Can I exchange my item?



We don’t process direct exchanges.

The best way is to:


  1. Start a return for your original item
  2. Place a new order for the item you’d like instead






Do you offer refunds?



Yes — once we receive and inspect your return, we’ll let you know if the refund is approved.

Approved refunds are issued to your original payment method within 10 business days.


Still waiting after 15 business days? Please email us at support@deliberatelykinship.com.





Do you ship to the EU?



Yes! EU customers have a 14-day cooling off period. You can return any item within 14 days of delivery for any reason — no explanation needed.

Returned items must be:


  • Unused and in original condition
  • With tags and packaging
  • Accompanied by proof of purchase






🔒 Privacy Policy




What personal info do you collect?



We collect two types of info:


  • Device Info: IP address, browser type, cookies, etc.
  • Order Info: Name, email, shipping/billing address, payment method






How is my info used?



We use your info to:


  • Process and fulfill your order
  • Send order updates or respond to you
  • Prevent fraud
  • Improve the website and customer experience






Do you share my data?



Only with trusted partners like:


  • Shopify (our e-commerce platform)
  • Payment processors (for secure checkout)
  • Shipping providers (to deliver your order)



We do not sell or rent your personal data — ever.





Can I opt out or update my info?



Yes. You can request to view, correct, or delete your personal info anytime by contacting us at support@deliberatelykinship.com.





Do you use cookies?



Yes. Cookies help us:


  • Keep your cart saved
  • Analyze site traffic
  • Improve your experience



You can disable or manage cookies through your browser settings.





📜 Terms of Service




What happens when I place an order?



You agree to:


  • Provide accurate, up-to-date info
  • Pay the listed amount (plus any taxes or shipping)
  • Not use our products for unlawful or harmful activity



We reserve the right to refuse or cancel orders at our discretion.





What if there’s an error on the site?



We try to keep all info — prices, photos, descriptions — accurate.

If a mistake slips through, we reserve the right to correct it without prior notice.





Have a question?



We’re always here to help.

Email us at support@deliberatelykinship.com




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